E SKIN FORTÉ POLICIES
Pleases take time to review our ACNE TREATMENT PROGRAM policies:
Please be aware of the following policies when scheduling or preparing for an
appointment with E SKIN Fortè.
72-Hour Notice Cancellation Policy: We require you to give 72 hours /3 days notice if you need to cancel or reschedule your appointment or we will charge 100% of your full service for a NO-Show missed appointment with the exception of emergencies or if you are ill.
No children under 12: To maintain a safe environment for everyone, please do not bring children under age 12 to your appointments. Neither our staff, nor you can be responsible for your child while you receive treatments. Thank you for your understanding and cooperation.
Late Policy: If you are more than 20 minutes late we cannot guarantee that we will be able to fit your appointment into the schedule and you may not be seen. If we cannot fit you in, there will be a 100% fee charged for the missed appointment.
Product Returns: Cutis Clinical Skincare products may be returned within 14 days for a full refund, provided they have NOT been opened.
Fragrance Policy: Refrain from wearing perfume, cologne, or any other scented product when coming in for an appointment. It is important to us to be able to accommodate staff and clientele who are sensitive to fragrance.
Concurrent Skincare Treatment Policy: E SKIN Forté does not allow other skin care treatments while you are being treated at E SKIN Forté Acne Clinic, including treatments from outside E SKIN Forté Acne Specialists.
Health Issues: If you are prone to cold sores, please take an antiviral medication before your appointment. If you have a cold sore, please wait until it is healed before coming in for an appointment. (We cannot perform a treatment if you have a cold sore.)It is our policy that we will not work on anyone who is exhibiting cold or flu symptoms, or currently has an infection of any kind, for the health and wellness of our staff and other clients. We ask that if you have a cold, fever, the flu, infection, virus or feel as though one is coming on, please cancel and re-schedule your appointment. If you have a cold, infection, virus or similar illness, when you arrive for your appointment, you will be asked to re-schedule your appointment.
For New Clients:If you have been on any prescription topical product (i.e., Differin, Retin A, Clindamycin, Epiduo, etc.) you MUST discontinue use for two weeks prior to your appointment.If you have been on Accutane equivalents, you MUST discontinue use for at least a month prior to coming in for your first appointment.If, after the consultation, you decide to continue with us as an acne client, you will be required to purchase the recommended products.If you are under 18 you must be accompanied by a parent or guardian (over 18) at your initial appointment.
REFUND & RETURN POLICY:
There are no refunds on services rendered, prepaid packages or opened products.
Refunds for any unopened products must be made within 14 days of purchase date with a 20% restocking fee— no exceptions.
In the case of possible allergy to any product or treatment, you must come in for a check with picture documentation within 48 hours.
THANK YOU FOR COOPERATION AND UNDERSTANDING.